Is there a minimum contract term?
The minimum contract term is 3 months, with 1 month’s notice. We offer a 10% discount for a 6 month commitment.
What happens if I don’t spend all of my credits?
They roll over to the next month.
How long do I have to spend credits that have rolled over from previous months?
You will not lose credits as long as membership is active. Following termination, you have a 3 month period to utilise credits.
What if I need more credits?
You can top up your credits at any point. Likewise, if you require any additional services these can be quoted for ad-hoc and added on a pay-as-you-go basis.
Do I have to book the same services with my credits every month?
No. You can use your credits for anything on the menu, or save them up for something larger. They are completely flexible.
Can I upgrade or downgrade the level of membership once I’ve joined?
You can upgrade and downgrade your membership anytime, with one month’s notice for any changes to take effect.
How do I sign up and how do I use my credits?
Contact Mosaic’s Director, Heather Day here. She will be able to set-up your account and book in services that meet your requirements.
What if the service I want is unavailable?
Some services, such as pop-ups, have a limit on how many can be offered at the same time. These will be available on a first-come, first-served basis. If this is the case, we will offer available dates and, with enough advance notice for a regular monthly requirement, we will seek to increase our resources to provide this.
Is the PearPay app available?
Yes, the PearPay app is available to all bartlett mitchell clients for ordering bmDelivered. If customers wish to use the app for their own on-site ordering or Covid-safe management systems, this can be arranged but would incur additional charges for the license.
What if I have booked something, but need to cancel?
This depends on the service being cancelled. If we are able to avoid incurring costs, you will not be charged. The majority of services have a 24-48 hour notice period. We will inform you of the cancellation term for each service when you book.
Why not just book directly from high street providers like Pret or M&S?
Apart from a more personalised service and high quality products, your accounts are streamlined with one invoice and report. We also manage all food safety, health & safety and take full liability for our products and our teams, as well as having insurance should any damages occur to your premises. This removes the risk to you, should something go wrong. When ordering from the high street, liability sits with you, the purchaser.
What I really need isn’t on your list of services. What if I need something different?
We will endeavour to accommodate your request and build a bespoke model that works for you.